How to claim your EMS Parcel in PhilPost Philippines

When your parcel begins with EG, it means it is an EMS tracking number.

EMS takes around three to five days. It will be delivered to your house twice once missed. But on the third delivery date and you missed it again, it will be sent in the window delivery unit. Once it is in there, you have to pick it up.

It happened to me last week. The postman delivered my parcel twice and I wasn’t there to received it. They left a notice that says I have to pick my parcel in the window delivery unit.

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If you are living in Manila and nearby, the EMS Philippine Post Office is located in Pasay City. The exact address is CMEC PhilPost Domestic Airport Road, 1300 Pasay City. To get there, ride the MRT to Baclaran/Rotonda Station, ride a jeepney eastward with signboard Pinagbarilan/Tramo. They make a U-turn at Philpost Pasay.

Before going there, be sure that your parcel is in the window delivery unit. Check your parcel’s tracking number at their website: http://www.track-trace.com/post
http://www.phlpost.gov.ph

Or you can call them at 028544621, 02854-52-57 or 028543580

Once you are in Philpost, go to EMS window delivery unit:

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Give your government or any valid ID and Php100 for the service charge. The service charge were Php50 before but since last August, they change it to Php100. Remember that your parcel might get taxes depending on the weight and the items inside.

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I hope this post help you in your journey to PhilPost EMS office 🙂

Good luck guys!

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150 thoughts on “How to claim your EMS Parcel in PhilPost Philippines

  1. hi! ask ko lang . kasi i ordered an album from Korea, then upon checking today sa EMS tracker.
    “Unsuccessful delivery” daw, ang estimated arrival kasi nung item ko oct. 2 supposedly. pero ngaun sept 26. sa tracking , may nakalagay na na unsuccessful delivery. If ever im not present at home pag dumating ung parcel pero may rereceive naman like my mother or grandma. pwede nila ireceive un? or ako dapat mismo ang tumanggap upon arrival ng parcel ko. thank you.

    Like

  2. Hi po. Tanong ko lang po may isi-ship po kasing 30+ albums yung supplier ko from korea with poster tubes through EMS and estimated weight po is 13 kilos kailangan ko ba po yun kunin sa pasay talaga or pwede po sa malapit lang samin na post office and about po sa tax may way po ba na pwedeng gawin para di po ganun kataas yung tax na babayaran like babaan lang po yung total sa receipt or what? Hoping for your reply po it would be a big help thank youuu~

    Like

  3. Hi Miss Cathy,

    I have several questions po:

    1. Nag order po ako ng korean products sa BeautyNet Korea worth $276. Around 7.6kgs po sya. Mga magkano po kaya yung tax na ibibigay ng customs?
    2. I am from Cebu po and I have chosen EMS when I checked out sa site ng BNK. Door to door po ba yung delivery nila sa Cebu?
    3. Another package is from RoseRoseShop, worth $151 and 14.5kgs po sya. Magkano naman po yung tax galing sa customs?

    Hoping for your response po pra makapag ready ng payment if ever may babayaran man.
    Thank you so much! 🙂

    Like

  4. Hello po! Gunsto ko Lang po magreklamo yong package ko pinuntahan ng tita ng June 23.2017 malaki ang hinihingi nilang pera. Hindi na ibigay ng tita ko yong pera. Ang sinabi na Lang ibalik sa akin sa Japan 3weeks na Hindi pa dumarating dito sa Japan. Puwede po gawang naman ninyo ng action. Please!

    Like

  5. Hi Cathy,

    I have plans of ordering the audio cds of Goblin OST Vol 1&2, can you suggest where I can buy? Any advise? Thank you.

    Like

  6. Mam cathy yun po PHLPOS TRACK yung said May 26 2017 8:20AM-Receive at country of destination-PHILIPPINES po tapos yung
    May 31 2017 1:31PM-Unsuccessful delivery-PHILIPPINES ano po ibig sabahin po? bakit po tagal pa dumating dito sa bahay yung parcel ko? merun id ko.

    Like

  7. Hello po! If envelope lang (photocards lang po kasi) yung marereceive ko, dadaan pa po ba yun sa customs? And kelangan po ba yung ipick up din sa post office?

    Like

  8. Hello po! I have several questions po kasi it will be my first time to order online.

    1. Shoes
    I am planning to buy a pair(or two) of shoes sa PUMA-KOREA. Will it be delivered door-to-door kaya or pwedeng madala sa customs? 3622.22 ung price nung shoes/each, so let’s say na umabot ng 6-7k super laki ba ng itatax sakin? mga magkano po kaya?

    2. Kpop merch/Albums
    Planning po ako umorder sa Bighit off. store.. nakapag try kana po ba umorder sakanila? Nadeliver po ba sayo door-to-door? at magkano po inabot? if not po, sa ibang stores na nabilhan mo ng albums door-to-door po ba lahat at walang mataas na tax ung 112 lang??

    Thank you so much po, will waitfor your reply po.

    Like

    • as long as hinndi aabot ng 10k ang packages, wala po syang tax. If you want door to door, then get EMS. If you are willing to wait, then get the normal lang. It will take 3 weeks to 45 days bago mo sya marecieve.

      Like

  9. Hello Ms. Cathy. I’m planning to order a CD and a Magazine from CD Japan… I just want to ask if directly po bang madedeliver yun sa house namin if through EMS? And may customs tax or handling fee po bang babayaran if ever?

    Like

  10. Hi po I have a question, I got a call from a mail man sabi niya hindi nya daw naideliver yung notice letter ko kasi nalagpasan nya daw yung subdivision ko, and hindi na siya nagrereply sa texts and call ko sinabihan ko siya na ihatid. Is it okay na puntahan na sa ems office kahit walang notice letter? hindi ba ako magkakaroon ng problema like for example paghihintayin nila ako ng matagal kasi walang notice letter na naibigay? and another question, I live in quezon city malapit sa SM fairview to be exact and sobrang layo po ng pasay samin, kailangan po ba talagang puntahan doon sa ems office pasay? hindi ba sila naghahatid sa malapit na post office sa quezon city?

    Like

    • May isa pa akong question, i just tracked my parcel, and it says there na “items for custom examination” nung march 13 2017 pa and no update till now. what to do if ganyan ang status of my item? should i just wait or what? and also i bought cosmetic products from korea which costs $96. i ordered it from the main website and i’m afraid kung magkano ang itatax nila saakin, aabot kaya ito ng 1k or just 112php lang(isearched this one)? from your experience po, taxable po ba ito? malaki po ba babayaran ko? sorry first time ko lang kasi umorder sa other country and i have no idea about the Customs thingy. hope na magreply po kayo. thank you!

      Like

      • hi miss Cathy ask lang ung package ko from Japan 14kg po un .nong march 29 pa esinend but tracking arrival is april 7:2017
        Baket until now wala parin akong na rerecieved. .na track ko nadin pero wala ng nag reresposnce :shipment on hold awaiting for costum clearance grabi nman march18 na po ngaun wala parin ako nttangap na packages .

        Like

  11. Hi, ano po yung pinakamalaki at pinakamabigat na package na na-order niyo po, tapos na-ideliver pa rin straight sa house niyo?

    Nag-order po kasi ako sa Gmarket ng 12 na libro, so EMS, pero na-stuck sa Customs dahil masyadong mabigat at malaki yung package. Gusto ko sana malaman kung ano ang basis nila para sa “small parcel”. Hassle kasi pumuntang Pasay eh.

    Like

  12. Hello po Ms. Cathy

    ask lang po, pwede po ba mag claim sa custom ng package kahit student i.d lang? wala pa po kasi ako any goverment or other id.

    Like

  13. Hello po Cathy. May i-cla-claim akong parcel sa philpost next month. Pero ang problema, incomplete yung name na nakasulat sa parcel so for example instead of “Mary Jane Garcia”, yung nalagay lang ng sender ay “Mary Garcia”

    Sa tingin nyo po ba, magkakaproblema ako sa pagclaim sa Philpost o wala silang paki basta nasayo ang notification card?

    Hope to hear from you, thanks po 🙂

    Like

  14. Hi, gusto ko lang ishare ang good experience ko in buying online. July 23,2016 I bought a few albums at cdjapan & ebay. Goods were shipped via registered airmail on July25&26. They arrived at Philpost CMEC on July28&29. Parcels were forwarded to my local post office in metro manila on July31 for japanese goods. I was able to claim on August 3 w/out the notice card & just paid P112. Parcel from ebay korea was forwarded to my local post office on August 4 & I was able to claim it again without notice card on August 9. I was not taxed for both parcels. Kung kaya ng budget, ok talaga ang EMS at registered airmail. Nakakatuwa kasi 7 working days lang nasa akin na yung galing Japan at 10 working days naman yung galing sa Korea.

    Like

  15. hi ms cathy tanong ko lang po para sa voters id. kc un lng ang valid id ko para makuha ung package… kelangan po ba talaga may voters affidavit pa? san po ako kukuha nun? thanks…

    Like

  16. Hi Cathy.

    How and where to claim my item if the seller only provided the shipping number and not the tracking number. It’s been 2 months already but my item haven’t my item. It’s costs almost 9K. The seller said that I will check in the Post Office.

    The seller said.
    The parcel service used in delivery is unable to track International shipments to its final destination due to local postal authority. The information given should only be used to confirm your order has processed and is in route to its final destination. Once your shipment departs the US, no more updates will be given.

    Can you please help me.

    Like

  17. good day, i order a gps head unit in china, cost me $298 dollars, tracking said its arrived on ph, and last july 4 its handed over to custom for examination, but until now tracking said its still in the hand of custom for examination pa din, thank you in advance

    Like

  18. Hello miss cathy! I bought an item from japan thru ebay.com…. Okay ang delivery nya until ung pag dating sa philippines is unsuccessful delivery and turn to next office. What should i do, i am from davao and baka gagastos ako if pupunta pa ako ng manila. Just to get the parcel. Wala na ba talagang ibang option? Sana matulungan nyo po ako. Shoes lang naman yung na sa loob eh. Thank you!

    Like

  19. Hello! I was really worried about receiving my package from Japan. I won an album from a giveaway. And when I tracked the package online it says ”turn-over item to next office”. Should I just wait for the parcel to arrive at my house? or do I need to call the post office to check if the parcel has already arrived?

    Like

  20. Hello po. May itatanong lang po ako kung papaano kapag mga hindi naman po aabot sa 1kg ang package ko kailangan ko pa po bang pumunta sa ems para kunin yung package o ipapadala nalang po nila sa address ko po? and another thing po ask ko lang po kung kunwari napadala na po sa address ko po yung package may babayaran pa po ba ako para sa service nila? First time ko palang po kasi magorder from kpoptown and piliin ang ems. thank you po~

    Like

    • It depends po sa shipping method. Mostly pag airmail and EMS, daretso sa bahay mo. Pero pag more than 1kg, you have to pick it up sa post office. Anything po na papasok sa customs office ay may handling fee.

      Like

  21. hello! i just wanna share my experience in the ems office (and hope you can give me tips ms. cathy. thanks).

    last month, me and my other fandom friends decided to do our own group order(para mas makamura). Since I often ordered online(in gmarket), I told them I will be the one to organize it. All in all, we ordered around 10 albums + 10 posters (unfolded/in tube) (its my first time to order many albums all at once). Fast forward, after 3 weeks, I receive a notice card from the ems office. It says that I should claim my package at their office. I was surprised since it’s my first time receiving the card. so I researched online and found many stories about claiming the package in the ems (that’s how I found this blog ^^). After hours of googling, I am now scared to go to ems for the fear that they might tax me heavily. But since, many people are waiting for this album, I have to go asap. Fast forward again, I went to ems. After I was given a number, then they called me to the where they open packages.

    My package was big (or long). Probably because of the tubed posters. When they open my package, there is a smaller box (a little bit smaller than the picture of a box you posted here) and a 2 poster tubes. After that, they checked/asked the price tag. So in the end, the staff presented me the tax amount. So I paid the tax TT. huhu. it’s 24% of the total price. After that, I am thinking of just lowering the number of albums. but I think that won’t still work because of the tubed poster. After my longggg comment (I hope you read them. please). Can I ask you several questions? or tips?

    Have you tried buying from gmarket? Have you experience asking them to lower the price?
    have you bought an album with many albums and posters in tube? were you taxed because of that or not? can you give me tips on how to buy albums + posters in tube without being tax?Please.
    Thanks for reading my comment.

    Like

    • I haven’t tried purchasing from GMarket.
      For the albums, I only buy 4 albums each package.
      I also asked the seller to fold my posters.

      I guess, if that is a group order, try to ask your buyers to shoulder the tax fee too. They can share the fee to lessen the price. Remember that the more you buy, the higher the chances of getting taxed.

      Like

    • Hi Jen,

      I ordered 2 exo coloring books and 9 albums with 6 posters in Gmarket last March 22. The package were handed over in customs in March 31. I didn’t wait for the notice card since it’ll take 5-7 days after the arrival of your package in their office, so I went there yesterday with my postal ID and extra money for the tax. Our package costs $136 but the officer asked me how much was the package plus shipping fee and I said it cost $100+ and I said that I’m not sure coz I forgot to bring my invoice maybe she didn’t hear the word PLUS so she computed the tax based on $100. We had an estimated amount of 1800php for the tax but we only paid 1086php for the tax plus 100php for the philpost. Here’s their Formula hope this can help ☺️

      [Cost+Shipping fee in Peso] + 10% of the total of Cost and Shipping + 15php. The total of the three should be multiplied to 0.12 and the total of it will be the VAT. For the Final Total, the formula is 10% of the total of Cost and Shipping + VAT + 15php. The total of the three will be the amount you’ll pay for tax.

      So next time you order, once the package was handed to customs based on ems tracking you can go to their office even w/out the notice card just don’t forget your tracking number and IDs, compute and estimate the tax you’ll going to pay using the formula and don’t bring your invoice.

      Like

    • Hi! nabasa ko lang na you’re buying kpop stuffs sa GMarket. ask ko lang sana, setting aside the instance that you made a group order, usually ba pag personal orders mo, ilang albums ang inoorder mo from them? and do they usually delivery it directly to your house? do you pay any additional tax?

      I ordered EXO’s dear happiness photobook from GMarket kasi and I’m already planning to order 4 albums from them, but after reading some reviews online, I’m already worried that Philippine Customs will charge me additional tax.

      Hoping to hear from you. thank you.:)

      Like

  22. Hello po. Kapag po ba “Unsuccessful delivery” ibig sabihin ay kunin na sa Main office or maghintay ulit ako na mag attempt ulit yung delivery man na ideliver yung package? Kasi according sa tracking service ng phlpost e 5:51 A.M. naideliver kaso if sa local post office yun dadalhin e talagang walang tatanggap nun at sarado pa yun ng mga ganung oras. Please help po kung ano ang dapat kong gawin. Thank you! 🙂

    Like

  23. Hello po. Kapag po ba “Unsuccessful delivery” ibig sabihin ay kunin na sa Main office or maghintay ulit ako na mag attempt ulit yung delivery man na ideliver yung package? Kasi according sa tracking service ng phlpost e 5:51 A.M. naideliver kaso if sa local post office yun dadalhin e talagang walang tatanggap nun at sarado pa yun ng mga ganung oras. Please help po kung ano ang dapat kong gawin. Thank you! 🙂

    Like

  24. HI! I ordered a jacket from Korea with EMS as the shipping method. In case that I am not at home to receive the parcel (because of work from 8am-5pm), can an authorized representative receive the parcel in my behalf or am I the only one allowed to do so?

    Like

  25. Good evening, ano2x po yun babayaran sa postman pag magdeliver sila ng ems parcel sa front doorsteps ko?
    Lampas 50dollars po yun presyo ng item ko at may bigat na 10kilos

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  26. Good evening cathy, nagdedeliver ba yang ems infront of our door steps?
    Pano yun pagbayad ng tax? Dito na rin ba sa bahay babayaran pag nagdeliver sila?
    Yun ems parcel ko mga 10kilo yun bigat at t shirts lahat.

    Like

  27. pag priority mail ba consider as EMS? and sure ba un na kapag mejo malaki ung box hindi tlga nila dinideliver mismo sa bahay? thanks.. 🙂

    Like

  28. Hi eonnie[?]
    I assumed you’re my eonnie since according to your bio, you’re a super noona fangirl of EXO ㅋㅋㅋ
    I just wanna ask lang po, I’m planning to buy albums from SoKor, pag pinadeliver ko po ba siya through EMS from the seller, direct po ba siyang idedeliver sa house namin? How will I pay the taxes given by the customs po if ever? This is my first time to order overseas po kaya wala po akong idea ㅠ.ㅠ Thank you in advance. 🙂

    Like

    • Hahahahahaha well, I’m a noona fan because mas matanda ako kay Sehun eh 😛
      About that, it depends kung ilang albums ang bibilhin mo. I always buy 2 to 4 albums pero hindi naman sya taxable. I just have to pay Php112 for the handling fee. And if EMS, 3 to 5 days ang dating mismo sa bahay mo. Sa postman ka na din magbabayad ng fee.

      Like

      • Good evening po Sayo..

        Hihingi lang po sana Ako ng Adavice sana matulungan mo po Ako.
        Yung Nobyo Ko po kasi sa So.kor po Sya nag wowork. So pinadalahan Nya po Ako ng Valentines Gift thru Ems. Pero bakit po ngaun wala pa rin?? May tumawag daw po sa knya na feb 5 nandito na daw po ung Ems sa pinas.pero hanggang ngaun po wala pa rin Akong natatanggap.nung december namn po 5days palang natanggap Ko na yung pina Ems Nya door to door din po. Pero ngaun lang tlga na sstress na Sya bakit daw wala pa Akong natatanggap? Nakakasama lang ng loob kasi gusto Nya sana bago mag Valentines nahawakan Ko na yung gift Nya para sa Akin. Pero til now waley pa rin. Tinry ko na rin tawagan mga contact numbers ng post office di rin nmn nila sinasagot. Then naalala Ko ung dating driver ng Van na nag deliver sa Akin ng Ems ko nung december, nakasave pa pala ung number ni Manong. So tinawagan Ko Sya. Kaso sabi Nya wala daw Sya alam kaya nag bigay nalng Sya another contact number ng post office pero ganun pa din walang silbi. Walang sumasagot ng tawag. Tpos sabi Nya pa baka daw nasa Custom daw un kaya sadyain Ko nlng daw dun ee hindi Ko nmn dun alam isa pa Busy Ako sa trabaho kaya wala ng time pumunta dun.. nakakainis na Kasi.. bayad na yun ng Nobyo Ko ee. Kaya dapat matatanggap ko nlng un and another payment lang for receipt na 100pesos.. help namn po ..Pleaseeee! 😥

        Like

  29. Hi just want to ask dumating yung package ko from japan yesterday pero walang nag receive. paano kaya yun? idedeliver pa rin ba nila yung package ko or i have to pick up na sa office nila? thanks.

    Like

  30. Hello!

    First of all, thank you for posting this and your other article about claiming in PhilPost. This cleared up so many things for me. I ordered something and shipped via EMS and I was so worried I had to pay taxes pa. haha

    I just have a clarification I wanted to ask, I’ll be as detailed as I can. I ordered something from Japan and had EMS as the shipping option. From Japan Post’s site, it says there that it was shipped out on Jan 4 and it arrived in the PH on Jan 5 and the latest status was that it is “In Customs” on Jan 7. Tracking No.: EJ455669379JP. What does that mean? Is it for inspection or do I have to claim it already? Should I wait for a notice from PhilPost or anything like that? Do I have to call anyone or let anyone know from the post office or customs about my package? How long will it be there in customs before I get any new updates?

    From what I got from your articles, it will be shipped directly to my address and not to be picked up in the post office, correct? And I don’t have to pay for anything anymore, right? I hope this all makes sense and that you could help me out with this one!

    Thank you!

    Best regards,
    Worried, excited, and impatient fan haha :)))

    Like

    • Hi Ella 🙂 Sorry for tha late reply.
      I was very busy with a lot of things. Especially with the upcoming concert of EXO.
      I guess you got your parcel as of now.
      It will take 3 to 1 week to get an EMS package. And it depends on the item if it will be subjective to tax 🙂
      And most EMS items (except if it is a bulk package) will be delivered to your house.

      Like

  31. Hello!

    First of all, thank you for posting this and your other article about claiming in PhilPost. This cleared up so many things for me. I ordered something and shipped via EMS and I was so worried I had to pay taxes pa. haha

    I just have a clarification I wanted to ask, I’ll be as detailed as I can. I ordered something from Japan and had EMS as the shipping option. From Japan Post’s site, it says there that it was shipped out on Jan 4 and it arrived in the PH on Jan 5 and the latest status was that it is “In Customs” on Jan 7. Tracking No.: EJ455669379JP. What does that mean? Is it for inspection or do I have to claim it already? Should I wait for a notice from PhilPost or anything like that? Do I have to call anyone or let anyone know from the post office or customs about my package? How long will it be there in customs before I get any new updates?

    From what I got from your articles, it will be shipped directly to my address and not to be picked up in the post office, correct? And I don’t have to pay for anything anymore, right? I hope this all makes sense and that you could help me out with this one!

    Thank you!

    Best regards,
    Worried, excited, and impatient fan haha :))

    Like

    • Hi Ella 🙂 Sorry for tha late reply.
      I was very busy with a lot of things. Especially with the upcoming concert of EXO.
      I guess you got your parcel as of now.
      It will take 3 to 1 week to get an EMS package. And it depends on the item if it will be subjective to tax 🙂
      And most EMS items (except if it is a bulk package) will be delivered to your house 🙂

      Like

  32. Hello!

    First of all, thank you for posting this and your other article about claiming in PhilPost. This cleared up so many things for me. I ordered something and shipped via EMS and I was so worried I had to pay taxes pa. haha

    I just have a clarification I wanted to ask, I’ll be as detailed as I can. I ordered something from Japan and had EMS as the shipping option. From Japan Post’s site, it says there that it was shipped out on Jan 4 and it arrived in the PH on Jan 5 and the latest status was that it is “In Customs” on Jan 7. Tracking No.: EJ455669379JP. What does that mean? Is it for inspection or do I have to claim it already? Should I wait for a notice from PhilPost or anything like that? Do I have to call anyone or let anyone know from the post office or customs about my package? How long will it be there in customs before I get any new updates?

    From what I got from your articles, it will be shipped directly to my address and not to be picked up in the post office, correct? And I don’t have to pay for anything anymore, right? I hope this all makes sense and that you could help me out with this one!

    Thank you!

    Best regards,
    Worried, excited, and impatient fan haha

    Like

    • Hi Ella 🙂 Sorry for the late reply.
      I was very busy with a lot of things. Especially with the upcoming concert of EXO.
      I guess you got your parcel as of now.
      It will take 3 to 1 week to get an EMS package. And it depends on the item if it will be subjective to tax 🙂
      And most EMS items (except if it is a bulk package) will be delivered to your house.

      Like

  33. Hello!

    First of all, thank you for posting this and your other article about claiming in PhilPost. This cleared up so many things for me. I ordered something and shipped via EMS and I was so worried I had to pay taxes pa. haha

    I just have a clarification I wanted to ask, I’ll be as detailed as I can. I ordered something from Japan and had EMS as the shipping option. From Japan Post’s site, it says there that it was shipped out on Jan 4 and it arrived in the PH on Jan 5 and the latest status was that it is “In Customs” on Jan 7. Tracking No.: EJ455669379JP. What does that mean? Is it for inspection or do I have to claim it already? Do I wait for a notice from PhilPost or anything like that? Do I have to call anyone or let anyone know from the post office or customs about my package? How long will it be there in customs before I get any new updates?

    From what I got from your articles, it will be shipped directly to my address and not to be picked up in the post office, correct? And I don’t have to pay for anything anymore, right? I hope this all makes sense and that you could help me out with this one!

    Thank you!

    Best regards,
    Worried, excited, and impatient fan haha

    Like

    • Hi Ella 🙂 Sorry for the late reply.
      I was very busy with a lot of things. Especially with the upcoming concert of EXO.
      I guess you got your parcel as of now.
      It will take 3 to 1 week to get an EMS package. And it depends on the item if it will be subjective to tax 🙂
      And most EMS items (except if it is a bulk package) will be delivered to your house 🙂

      Like

  34. Hi Cathy I’m glad I saw this website of yours. Hope you can help me. Ito yong tracking # RR028009234PH it was sent by Jerlie Dy last June 26, 2015 and until now ‘di ko parin natatanggap dito sa Bahrain. Kahit pa ulit2 akong nagcheck sa post office dito wala daw. Tumawag na rin ako by July doon sa Cagayan de Oro sabi nila na forward na sa CMEC tong parcel ko last June 26, 2015. I waited long time kasi sabi nila mga 2 months pinakamatagal bago dumating, but sad to say wala parin. Wala na akong magagawa kasi yong nagpadala ayaw rin e check sa manila. Di ko rin ma check online ang tracking na yan kasi hindi yan EMS. May chance pa ba makuha ko yon kahit dyan man lang sa manila ipa kuha ko nalang sa ate ko. Please let me know po anung nangyayari bakit di dumating. Nakaraming bisis na akong nakataggap ng parcel dito sa Bahrain except lang dyan sa tracking na yan na wala parin talaga. Naka address yon sa Bahrain Financing Company. Ito po name ko Lory Ann Peros. Salamat po in advance sa tulong niyo.

    Like

    • Hello po~ yun item nyo po is June 2015 pa napadala, and sad to say, wala na po yang item na yan. Kasi po, as far as I know, isang buwan lang po nagsstay ang parcel sa post office and customs office. It is either po na nawala sa transit un package or ibinalik sa nagpadala.

      Like

    • Nakarating na po 🙂
      12.11.2015 00:00
      Bahrain Post

      Accepted from sender
      (207)
      12.11.2015 00:00
      Philpost

      Accepted from sender
      (207)
      12.11.2015 18:37
      Bahrain Post

      Send item abroad (Export)
      Bahrain
      12.11.2015 18:37
      Philpost

      Send item abroad (Export)
      Bahrain
      16.11.2015 12:49
      Bahrain Post

      Arrival at international place of exchange
      Mnl Cmec Ems
      16.11.2015 12:49
      Philpost

      Arrival at international place of exchange
      Mnl Cmec Ems
      18.11.2015 17:41
      Bahrain Post

      Unsuccessful delivery attempt. Recipient absent
      Phzone1
      18.11.2015 17:41
      Philpost

      Unsuccessful delivery attempt. Recipient absent
      Phzone1
      21.11.2015 19:20
      Bahrain Post

      Forwarded. Arrival to wrong direction
      Phzone1
      21.11.2015 19:20
      Philpost

      Forwarded. Arrival to wrong direction
      Phzone1
      23.11.2015 08:40
      Bahrain Post

      Left international place of exchange
      Mnl Cmec Ems
      23.11.2015 08:40
      Philpost

      Left international place of exchange
      Mnl Cmec Ems
      23.11.2015 11:14
      Bahrain Post

      Return to sender. Does not meet Customs requirements.
      Phzone1
      23.11.2015 11:14
      Philpost

      Return to sender. Does not meet Customs requirements.
      Phzone1
      15.12.2015 15:27
      Bahrain Post

      Item delivered.
      Phzone1
      Delivered to: SONNY PAUL REBIL PHILIPPINES
      15.12.2015 15:27
      Philpost

      Item delivered.
      Phzone1
      Delivered to: SONNY PAUL REBIL PHILIPPINES

      Like

  35. Hi Cathy
    I used Ems as shipping for my package and it said that my package has arrived this dec 1 and was held for inspection at dec 3 , days has passed already, will it be delivered to my house or do i need to pick it up ?? Will i still be able to receive the package , The tracking number is “EA208984751CN”

    Like

    • I don’t know about what they do in Manila but I have had a lot of small packages sent from Europe and China, in recent months, to Lapu-lapu City Post Office.
      I NEVER receive a notification ever. If I am lucky I might get a text from the young lady at Window 8 advising me that I have something to collect, and pay the handing charge which they do not collect at the door..
      They NEVER deliver because they would not be able to charge the 112 pesos which is the ‘referral fee’ PhilPost charges for showing the item to customs, even though most of my packets attract no customs duty because of the low value. This means on a small item from China, costing say 250 pesos, PhiiPost will contrive to ‘steal’ 112 pesos from me. The handling fee.
      This fee was 50 pesos just over a year ago, and then 100 pesos. It has now climbed to 112 and PhilPost even boast on their website that it is to increase profits (by stealing money from citizens collecting parcels which have already been paid for by the sender).
      To add to their woeful mismanagement they will probably not be able to find your parcels when you visit even though you have the EMS number – which means nothing when it gets to the Philippines except it helps them to locate it in their piles of uncollected stuff.
      I ordered three separate items from China in September which lay around in the Post Office here from about mid-October but they were unable to locate on the three separate occasions I visited and two times I called by phone, but at last I have all three in December! The last one was actually delivered to my home (no charge) by the postman to whom I had spoken about my problem. I think he went to the post office and found it himself; it had been there since 15 October and never retrieved on any of my visits and he felt some pity for me.

      Like

  36. Hi Cathy
    I used Ems as shipping and it says that My package arrived at dec 1 and it was held for inspection at custom this dec 3 , days has passed already , i wanted to know that will it be delivered to my house? Or do i need to go and pick it up ?

    Like

  37. Hi Cathy
    Ask ko lang kung itong package(exo collection) na knuha m sa post ay bnuksan din nila? After ba nila buksan wala sila pinabayaran sayo na tax? If meron, pwede malaman kung magkano binayaran m? Nagwoworry kasi ako kukuha din kasi ako ng package dun sa pasay

    Like

  38. Hello, umorder po ako sa amazon ng model kit and it was shipped from japan. it was 27 dollars kasama na shipping pero SAL (airmail?) po ginamit at walang tracking number. November 4 po sya pinadala at 2-3 weeks daw po bago makarating sakin sabi ng seller pero wala pa din. Pano ko po malalaman na nasa pilipinas na yung item ko? 😦 Matatagalan po ba bago ko makuha item ko? 😦

    Like

  39. Hi. I’m going to claim my items na padala sakin ng friend ko from HongKong. 2 albums yun. May babayaran pa ba ko pagdating dun? And btw yung notice card late na rin sakin binigay. Will they entertain me kahit matagal ko na di naclaim yung item? October lang sinend sakin yung albums. Thank you 🙂

    Like

    • You have to pay Php100 for the customs fee. If they sent you the notice card, you have only 1 month to claim it. Pag hindi mo sya na claim within that period, it is either ibabalik nila sa sender un parcel or itatapon nila.

      Like

  40. Hi. Is someone here experienced to bring back their item to the seller and already paid the tax here in the Philippines. Do you need to pay for the tax again once you receive the item back?

    Like

  41. Just to warn your readers in Cebu – Lapu-Lapu where I receive many international packages. Very seldom do they bother to send a ‘notice to collect.’ They just sit on your parcel until you collect. You have to guess when it is there. You can use a tracker to see when it arrives in Manila, when it often ‘disappears’ for a while. If you are in Cebu add 2-3 weeks before you go to the Post Office. PhilPost is notoriously slow and inefficient. Overseas parcels have to go through customs at the Post Office so, nowadays, are hardly ever delivered unless they are very small.

    Like

  42. Hi, I have a question, nag order ako sa korea ng kpop albums mga 16.5 kilo siya sa supplier ko. And also naka EMS siya. Kinakabahan ako sa tax kaya tinatanong ko sa supplier ko now if magkano dineclared niyang value. Mga 761usd binayaran ko sa supplier ko ksama na shipping fee. Sobrang laki kaya ng tax nun, kahit sabihin ko na studyante lang ako? hehe. Thank you.

    Like

  43. hello po…my binili po ako sa china na item at pinadala po using china post…at ilang weeks nakuha ko.walang katibayan na nakuha ko po pero ang laman po ng packige iba sa binili ko..sana tulungan nyo po ako..

    Like

    • You can talk to the seller about that. Sabihin mo na mali un nasend nya sayo. Un ibang seller, isesend nila If hindi ka nya pinansin, then file a dispute sa paypal (kung un ang ginamit mo).

      Like

  44. hi cathy tatanung ko lang po yon package galing po sa israel noong march 30 nasa philines na po yon package pero hangang ngayon di pa po nakarating sa kapatid ko kung saan naka addres yon package na yon ito po ang tracking number EE151553615IL

    Like

  45. Hi pwd ba qng mag change ng reciever kpg ku2nin q ung pina package q sa phlpost? Kc wla plang valid id ung reciever n nilagay q,

    Like

  46. package ko hindi dineliver .notice lang po pinapakuha sa pasay
    pag claim non maykarapatan po ba silang magbukas
    parang kabartusan yung gagawin nila
    wag nalang eclaim babalik po ba sakin yun

    Like

  47. Hi!

    I also ordered a pair of shoes online from China. And im from Visayas. Will my parcel be delivered to the nearest post office? And how much do you think will i be paying? It costs less than 2000php. Thank you!

    Like

  48. Hanggang ilang kilograms po ang hindi masyadong agaw-pansin? Ano pong usual weight ng orders nyo kaya 100 lang ang fee? I’m planning on ordering from GMarket and i’m worried about the fees that I’d have to pay once it gets here in the PH. Have you tried on ordering from Gmarket? Any tips? Thanks! 🙂 And btw, does that 100-peso fee apply in all branches of PhilPost in the Philippines? Because I could choose having my order sent either to manila or to our house in bulacan. I’ve read horror stories regarding the Pasay branch kasi.. -_-

    Like

  49. Hi Cathy.
    Its my first time to get a parcel to Philpost.
    This January, im going to claim my Thailand friend for me.
    It’s just a BTS lightstick and sticker caricature with a small teddy bear keychain.
    Im just wondering magkano kaya yung isisingil saken na fee and if it subjected to tax.
    Thanks for the help. Godbless.

    Like

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